If your new dress doesn't fit right or a gadget arrives broken, Amazon accepts returns on most sales within 30 days of delivery. In general, third-party sellers offer the same policy, although you'll usually have to pay for return shipping to the seller unless the seller advertises free returns, whereas Amazon often provides a prepaid shipping label for its own returns. The cost of the return may be subtracted from the refund if the item was returned for some other reason than Amazon's mistake.

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Install a browser extension. Tools like Honey hang out quietly while you shop, combing the web for the lowest price on whatever you’re buying. “One tool that saves Honey members time and money is Droplist,” says Honey’s Parisi. “Droplist watches selected items, notifying shoppers when the price of an item drops below the amount initially chosen. Droplist monitors the price of the item for 30, 60, or 90 days and will automatically send an email when the price drops to the amount that was set.”

Amazon has attracted widespread criticism for poor working conditions by both current employees, who refer to themselves as Amazonians,[178] and former employees,[179][180] as well as the media and politicians. In 2011, it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air, due to the company's concerns over theft.[181] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[181] The company eventually installed air conditioning at the warehouse.[182]
Yet despite having a hand in so many different industries, consumers largely trust Amazon with everything from their personal information and buying habits to the literal conversations they have in their own homes. According to a study The Verge conducted in partnership with consulting firm Reticle Research last year, Amazon is the most-liked and trusted technology brand by a wide margin. One likely explanation there is that the company has a strong relationship with its customers, thanks in part to its zealous commitment to low prices and a seemingly never-ending quest to make modern life more convenient.

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In September 2017, Amazon announced plans to locate a second headquarters in a metropolitan area with at least a million people.[45] Cities needed to submit their presentations by October 19, 2017 for the project called HQ2.[46] The $5 billion second headquarters, starting with 500,000 square feet and eventually expanding to as much as 8 million square feet, may have as many as 50,000 employees.[47] In 2017, Amazon announced it would build a new downtown Seattle building with space for Mary's Place, a local charity in 2020.[48]
This service isn't just for packaged goods, either. Many stores offer shoppers the opportunity to order fresh produce, meats, dairy, and other groceries online and get these items delivered directly to their homes. In addition, many products that aren't necessarily found easily in stores can be found online —  sometimes for a much cheaper price. You might even be able to ​take advantage of online rewards or cash-back offers, too.
After the introduction of the September 5, 2018 'Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act', Amazon announced to its workers on October 2, 2018, that the minimum wage paid to salaried workers be increased to $15 per hour.[153] The wage increase applies to about 350,000 workers. It does not apply to the majority of Amazon's employees who are contract workers. Furthermore, Amazon has also removed some grants and stock options.
While Amazon grew in the ‘90s largely thanks to its growing share of the print book market and its dominance of online book sales, it was its early investments in ebooks and e-readers that turned it into a digital publishing and book-selling powerhouse. Amazon began work on its first Kindle e-reader starting in 2004 under codename Fiona, with its internal Lab126 hardware division leading the product development process. The first device was released in November of 2007 and sold for $399. Amazon has since released numerous iterations of the Kindle, and it now dominates the e-reader market after edging out competing products from Barnes & Noble, Kobo, and others.
On January 22, 2018, Amazon Go, a store that uses cameras and sensors to detect items that a shopper grabs off shelves and automatically charges a shopper's Amazon account, was opened to the general public in Seattle.[54][55] Customers scan their Amazon Go app as they enter, and are required to have an Amazon Go app installed on their smartphone and a linked Amazon account to be able to enter.[54] The technology is meant to eliminate the need for checkout lines.[56][57][58] Amazon Go was initially opened for Amazon employees in December 2016.[59][60][61] In August 2018, the second Amazon Go store opened its doors.[62][63]
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Yet the more monumental retail push occurred last summer, when Amazon purchased grocery chain Whole Foods for $13.7 billion and proved, yet again, that Bezos is willing and able to buy his way into a new market when it’s unfavorable to start from scratch. Amazon now uses Whole Foods’ grocery pick-up and delivery perks and in-store discounts as a way to reward its Prime subscribers. It’s also using its massive resources to lower Whole Foods prices, making it more competitive with Kroger, Target, and Walmart. In response, Walmart has begun investing heavily in e-commerce and grocery delivery to protect its turf from Amazon, setting the stage for an unprecedented retail war.
After reading a report about the future of the Internet that projected annual web commerce growth at 2,300%, Bezos created a list of 20 products that could be marketed online. He narrowed the list to what he felt were the five most promising products, which included: compact discs, computer hardware, computer software, videos, and books. Bezos finally decided that his new business would sell books online, due to the large worldwide demand for literature, the low price points for books, along with the huge number of titles available in print.[27] Amazon was founded in the garage of Bezos' rented home in Bellevue, Washington.[25][28][29] Bezos' parents invested almost $250,000 in the start-up.[30]
If you’ve already created an Amazon account on amazon.com, the easiest way to buy something is to type product keywords into the search bar at the top of the screen and press enter. Click on the product you want and press “Add to cart.” Click on the cart icon in the top right corner and click “Proceed to checkout.” Fill out your shipping and payment information and then click “Place your order.”
Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: supplying law enforcement with facial recognition surveillance tools;[154] forming cloud computing partnerships with the CIA;[155] luring customers away from the site's brick and mortar competitors;[156] placing a low priority on warehouse conditions for workers; participating in anti-unionization efforts; remotely deleting content purchased by Amazon Kindle users; taking public subsidies; claiming that its 1-Click technology can be patented; engaging in anti-competitive actions and price discrimination;[157] and reclassifying LGBT books as adult content.[158][159] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[160] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[161][162] The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[122] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[163]

As it stands today, Amazon employs more than half a million people, more so than any other technology company in the country and second only to Walmart in the US. But the eventual result of its investments in robotics and AI is that technology’s biggest and fast-growing workforce could see that growth start to slow and, perhaps years down the line, even shrink as robots tackle ever more complicated tasks. In the process, the company may develop robots for use outside its fulfillment centers. Amazon has already changed how we shop and, by extension, how we live our lives. Its next big step could be changing how we work.


When it comes to which shopping holiday will save you more—Black Friday vs. Cyber Monday—for years, Black Friday dominated, a tried and true tradition for many deal-saavy families. However, as retailers have rolled out sales on Thanksgiving (and even earlier) and more people have gravitated to online shopping, Cyber Monday has become a big draw for those who want to forgo the early wake-up call and long lines, and shop from the comfort of their couch.
In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[210] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[211]
Aim for smaller products and travel deals. Some of the best buys on Cyber Monday will surprise you, from apparel to shoes to beauty products, says consumer and money saving expert Woroch. “It’s also a great day to shop for travel deals, specifically airfare sales,” she says. “Apple products and other electronics will be a good deal on this day too.”
Alex Ikonn and his wife Mimi launched Luxyhair.com after they realized how hard it was to find great hair extensions in the marketplace. This hair extensions ecommerce retailer has built their business on the fan audience they’ve attracted through YouTube tutorial videos. They have a serious following, which is exactly what has enabled them to grow their business to seven figures since 2010!
While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the "Rekognition" technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[204][205][206] Due to the backlash, the city of Orlando has publicly stated it will no longer use the technology.[207]
Nail your timing. While it can be valuable to be one of the first in line for limited-quantity products, if you’re going to shop online on Black Friday, timing may not actually matter all that much. According to data from deal-finding browser extension Honey, online purchases spike well after sunrise. “On Black Friday, spending peaked at 11 a.m. PST in Los Angeles and at 12 p.m. EST in New York City,” says Kelly Parisi, Vice President of Communications at Honey.
Amazon's rules state that you must be at least 13 years of age to sign up for an account. However, you must be 18 to make a purchase (since you'll need to input this data into your account before a purchase), unless you can obtain enough money in gift card funds to pay for the purchase or receive a gift card-debit card that has a major card company attached that you can input to pay for the entire purchase price.
Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post-Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[147]

Use Cyber Monday to do shopping you would have otherwise done. One big benefit to Cyber Monday is that stores usually offer percent-off deals that apply across multiple product categories, so you can potentially get a discount on a wider array of items, says Palmer. “In addition to double digit discounts, it’s easy to find free shipping offers,” she adds.

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information off the internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[114]
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