Many items on Amazon come from third-party sellers on the Marketplace, indicated by a "Sold by" line near the "Add to Cart" button. If both Amazon and third-party sellers offer the item, the large "Add to Cart" button buys from Amazon, and you'll see a few alternative "Add to Cart" buttons with different prices and a link to a full list of used and new versions of the product. Marketplace sellers set their own prices, so you might find a great discount on a used item, or come across a rare, discontinued product that's only for sale at a collector's price. Even when buying from another seller, Amazon itself handles your payment, so you don't need to worry about your credit card information leaking out.
If your new dress doesn't fit right or a gadget arrives broken, Amazon accepts returns on most sales within 30 days of delivery. In general, third-party sellers offer the same policy, although you'll usually have to pay for return shipping to the seller unless the seller advertises free returns, whereas Amazon often provides a prepaid shipping label for its own returns. The cost of the return may be subtracted from the refund if the item was returned for some other reason than Amazon's mistake.
When it comes to last-mile delivery, Amazon has publicly disclosed its work on drones and the Prime Air program to use those unmanned aerial vehicles to drop packages on our doorstep. The project has been in the works since 2013, and it’s hit a few snags as the regulation of US commercial drone operations has been a slow and often painful process for companies trying to get operations off the ground.

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and pricing of its deliveries, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[167] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not public and that their contract has a reputation for being "a sweetheart deal".[168][169]
The domain amazon.com attracted at least 615 million visitors annually by 2008.[119] Amazon attracts over 130 million customers to its US website per month by the start of 2016.[120] The company has also invested heavily on a massive amount of server capacity for its website, especially to handle the excessive traffic during the December Christmas holiday season.[121]
With Prime Pantry, which also launched in 2014, Amazon honed its focus on competing with the Walmarts and pharmacies of the world by giving Prime subscribers an easy way to fill one giant box with household supplies and other nonperishable goods. In 2015, Amazon launched a home services arm for everything from house cleanings and oil changes to furniture assembly and theater installation.

Quick-Step flooring has earned the prestigious FloorScore certification for indoor air quality by passing the most stringent tests in the world. All Quick-Step products are officially FloorScore certified, giving families living on our flooring peace of mind that they are bringing a product into their home that meets strict indoor air quality standards.

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[115] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browse-able, whereby the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[116]

The Echo line and its Alexa assistant are Amazon’s avenues into our physical lives and our digital behaviors. With the data it collects, Amazon is able to better understand how we shop and how we want the devices of the future to listen, respond, and problem solve as if they were other human beings. Amazon has stiff competition in this space, primarily from Apple and Google, but its early investments in smart speakers and AI have helped Amazon overcome its absence in the key consumer markets like mobile, search, and social networks. As a result, Amazon has made early and tangible inroads in developing an ecosystem that customers will find increasingly hard to abandon down the line.


While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the "Rekognition" technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[204][205][206] Due to the backlash, the city of Orlando has publicly stated it will no longer use the technology.[207]
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On July 5, 1994, Bezos initially incorporated the company in Washington State with the name Cadabra, Inc.[21] He later changed the name to Amazon.com, Inc. a few months later, after a lawyer misheard its original name as "cadaver".[22] In September 1994, Bezos purchased the URL Relentless.com and briefly considered naming his online store Relentless, but friends told him the name sounded a bit sinister. The domain is still owned by Bezos and still redirects to the retailer.[23][24]
Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[133]
In November 2015, Amazon opened its first physical bookstore location. It is named Amazon Books and is located in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[149] Amazon will open its tenth physical book store in 2017;[150] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[149] Amazon plans to open brick and mortar bookstores in Germany.[151]

Many U.S. states in the 21st century have passed online shopping sales tax laws designed to compel Amazon.com and other e-commerce retailers to collect state and local sales taxes from its customers. Amazon.com originally collected sales tax only from five states as of 2011, but as of April 2017, Amazon collects sales taxes from customers in all 45 states that have a state sales tax and in Washington, D.C.[166]
Although As Seen On TV was founded in the 1980’s by Shark Tank panel member Kevin Harrington, the public domain label is often used to refer to all infomercials that have aired to date – ranging from the familiar Ron Popeil and his line of popular “o-matic” products, to Sir James Dyson and everyone in between. The infomercials all use direct marketing which allows customers to immediately understand the benefits of a product, and provides the seller with an easy way to track results and understand if a campaign will be profitable.
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