In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[200] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[201] This was later followed by a US$10 billion contract with the Department of Defence.[155]

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If your new dress doesn't fit right or a gadget arrives broken, Amazon accepts returns on most sales within 30 days of delivery. In general, third-party sellers offer the same policy, although you'll usually have to pay for return shipping to the seller unless the seller advertises free returns, whereas Amazon often provides a prepaid shipping label for its own returns. The cost of the return may be subtracted from the refund if the item was returned for some other reason than Amazon's mistake.
Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[123]
Amazon was never going to be able to compete with Google’s YouTube in user-uploaded video content, and it didn’t have the social infrastructure of Facebook to become a destination where people discuss their lives and share videos from around the web. But what Amazon did have was the resources to purchase a company that was poised to outrun both Facebook and YouTube to a new type of business: live-streaming, in particular video games live-streaming. The pioneer of that market was Twitch, which Amazon purchased in 2014 for just shy of $1 billion.

Browse, search, get product details, read reviews, see immersive product images and videos and shop for millions of products available from Amazon.com and other merchants. With the Amazon TV app, you will be able to enjoy a lean back shopping experience on the largest screen in your house, using just your Fire TV remote. Search for products using text; use filters and change sorters to find the product you want. Browse through immersive large product images and videos. In addition to basic product information such as title, price, byline, seller, Prime badge and product description, you will also be able to see the delivery promise, availability, star ratings and customer reviews. Discover other products through the “Customers also bought” widget on the detail page. Browse through campaigns from various product categories (including Fashion, Electronics, Amazon Devices, Beauty, Toys and Home) on the app gateway and click through to get to the product detail page. Browse through your wish lists on the app. Once you select a product you want to buy, you can checkout the product or save it to the wish list for future consideration or to review later on your phone or computer. During checkout, you can choose your preference from the available shipping options, saved payment methods and address book. You can also redeem your existing gift card and promotional balances to make the purchase. After you make the purchase, sit back and relax, the Amazon package will be delivered straight to your door. All purchases are routed through Amazon’s secure servers.
When it comes to TV sales personalities, none are more famous and revered than the late Billy Mays. Mays ran commercials for dozens of different products, but perhaps the most popular of those products was OxiClean, which is an easy to use, non-toxic, and remarkably effective cleaning detergent that can take care of dishes, polish silver, and clean virtually anything else. Billy Mays put his trademark enthusiasm behind the product, and its quality is known worldwide.
On May 5, 2014, Amazon unveiled a partnership with Twitter. Twitter users can link their accounts to an Amazon account and automatically add items to their shopping carts by responding to any tweet with an Amazon product link bearing the hashtag #AmazonCart. This allows customers to never leave their Twitter feed and the product is waiting for them when they go to the Amazon website.[146]
Use voice commands to have Alexa search items in your order history and on Amazon's Choice list, and read you the products' names, prices and estimated delivery times. Once Alexa has found you the highest-rated and best-priced products, tell it to confirm your order and you're set. Watch for special promotional discounts that you can use to save money while voice ordering, and always ask for current Alexa Deals for exclusive savings.
Yet the more monumental retail push occurred last summer, when Amazon purchased grocery chain Whole Foods for $13.7 billion and proved, yet again, that Bezos is willing and able to buy his way into a new market when it’s unfavorable to start from scratch. Amazon now uses Whole Foods’ grocery pick-up and delivery perks and in-store discounts as a way to reward its Prime subscribers. It’s also using its massive resources to lower Whole Foods prices, making it more competitive with Kroger, Target, and Walmart. In response, Walmart has begun investing heavily in e-commerce and grocery delivery to protect its turf from Amazon, setting the stage for an unprecedented retail war.
Customers will find products like the card game Codenames (4.8 stars, with more than 2,000 customer reviews), which 88% of reviewers rated 5 stars, and a Lodge 3.5 Inch Cast Iron Mini Skillet (4.4 stars, with more than 10,900 customer reviews), which 76% of reviewers rated 5 stars. Of course, Amazon 4-star shoppers can also find Amazon devices like the Echo Spot (4.5 stars, with more than 5,600 customer reviews), and the Fire TV Stick (4.4 stars, with more than 197,000 customer reviews). Customers can test-drive dozens of Amazon devices and smart home accessories that work with Alexa, and shop a curated selection of speakers, fitness tech, and other highly rated consumer electronics.
Like on Black Friday, for online Cyber Monday shoppers, there’s no need to wake before the rooster crows. Honey’s Parsi says that for their users, spending peaked at 4 p.m. PST in Los Angeles and 11 p.m. EST in New York City last year. “On Cyber Monday, there is less pressure to get an early start because retailers are often better stocked online, where they store items in large warehouses—not on shop shelves with limited space—and can ship items from different locations to make up for shortfalls,” Palmer agrees. “Plus, many Cyber Monday sales actually start on Sunday.”
Amazon, seeing the obvious opportunity here, reportedly outbid none other than Google to become Twitch’s parent company three years later, with the AWS infrastructure a big part of why Twitch CEO Emmett Shear decided to take the deal. Now, four years later, Twitch has outlasted both YouTube and Facebook’s attempts to snatch away its market share and, given the popularity of titles like Epic Games’ Fortnite, has become an even more integral fixture of modern online life and youth culture. Amazon has more recently integrated Twitch into its Prime subscription, giving subscribers free games and complementary channel subscriptions.
With Prime Pantry, which also launched in 2014, Amazon honed its focus on competing with the Walmarts and pharmacies of the world by giving Prime subscribers an easy way to fill one giant box with household supplies and other nonperishable goods. In 2015, Amazon launched a home services arm for everything from house cleanings and oil changes to furniture assembly and theater installation.

Depending on which options you choose, using an online marketplace like Amazon can make the fulfillment process easier for new and small businesses. Not only can Amazon interact with customers on your behalf, saving you time while protecting your personal and private information, but it can also handle the entire shipping process, including returns. As a result, owners can concentrate on building their businesses.
Not only do these sellers enjoy increased favor with customers, but they also receive better placement on product pages and may qualify for Buy Box perks. By ‘winning’ the Buy Box, you will get default sales when a client clicks the “Add to Cart” button for your product. It’s important to note that only professional sellers qualify to be featured merchants.
The main con is obviously the cold, crowds, and chaos. But just because Black Friday traditionally means in-store shopping, doesn't mean that many retailers won't offer sales online. Last year, online sales hit 19.62 billion over the five-day period from Thanksgiving through Cyber Monday. So if you don't want to wake up in the middle of the night to battle crowds and wait in long lines, check with your favorite stores to see if you can do it all from the comfort of your home.

Amazon announced to debut the Amazon 4-star in New York, Soho neighborhood Spring Street between Crosby and Lafayette on 27 September 2018. The store carries the 4-star and above rated products from around New York.[64] The amazon website searches for the most rated, highly demanded, frequently bought and most wished for products which are then sold in the new amazon store under separate categories. Along with the paper price tags, the online-review cards will also be available for the customers to read before buying the product.[65][66]

On July 5, 1994, Bezos initially incorporated the company in Washington State with the name Cadabra, Inc.[21] He later changed the name to Amazon.com, Inc. a few months later, after a lawyer misheard its original name as "cadaver".[22] In September 1994, Bezos purchased the URL Relentless.com and briefly considered naming his online store Relentless, but friends told him the name sounded a bit sinister. The domain is still owned by Bezos and still redirects to the retailer.[23][24]
Amazon's rules state that you must be at least 13 years of age to sign up for an account. However, you must be 18 to make a purchase (since you'll need to input this data into your account before a purchase), unless you can obtain enough money in gift card funds to pay for the purchase or receive a gift card-debit card that has a major card company attached that you can input to pay for the entire purchase price.
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Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, Mexico, Singapore, and Turkey. In 2016, Dutch, Polish, and Turkish language versions of the German Amazon website were also launched.[7][8][9] Amazon also offers international shipping of some of its products to certain other countries.[10]
Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information off the internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[114]
Amazon’s transformation into the world’s more pervasive retail operation wouldn’t be complete unless the company began a seemingly counterintuitive push from online to offline. Starting with its brick-and-mortar bookstores in 2015 — first in Seattle and now in Chicago and New York City — Amazon established its intent to compete on all fronts with its retail competitors.
This service isn't just for packaged goods, either. Many stores offer shoppers the opportunity to order fresh produce, meats, dairy, and other groceries online and get these items delivered directly to their homes. In addition, many products that aren't necessarily found easily in stores can be found online —  sometimes for a much cheaper price. You might even be able to ​take advantage of online rewards or cash-back offers, too.
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