Amazon has attracted widespread criticism for poor working conditions by both current employees, who refer to themselves as Amazonians,[178] and former employees,[179][180] as well as the media and politicians. In 2011, it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air, due to the company's concerns over theft.[181] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[181] The company eventually installed air conditioning at the warehouse.[182]
Not only do these sellers enjoy increased favor with customers, but they also receive better placement on product pages and may qualify for Buy Box perks. By ‘winning’ the Buy Box, you will get default sales when a client clicks the “Add to Cart” button for your product. It’s important to note that only professional sellers qualify to be featured merchants.
Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[148] Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise goods on Amazon who order these goods direct from other competing websites but usually from other Amazon members. These meta sellers may have millions of products listed, have large transaction numbers and are grouped alongside other less prolific members giving them credibility as just someone who has been in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the marketplace these drop shippers have become more and more commonplace in recent years.[citation needed]
Not only do these sellers enjoy increased favor with customers, but they also receive better placement on product pages and may qualify for Buy Box perks. By ‘winning’ the Buy Box, you will get default sales when a client clicks the “Add to Cart” button for your product. It’s important to note that only professional sellers qualify to be featured merchants.
Amazon first entered the media industry as a major online retailer in the late ‘90s. The company began by selling CDs and DVDs to a burgeoning market of online shoppers who began turning to the internet for music and movies, before the technical feasibility of streaming and the advent of the iPod. But it wasn’t until 2005, with the initial launch of Amazon Prime, that the company began laying the ground work for a future digital media ecosystem that integrated directly into its online store.
In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[200] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[201] This was later followed by a US$10 billion contract with the Department of Defence.[155]
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In March 2015, it was reported in The Verge that Amazon will be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[190][191]
Amazon is known today not just as the everything store, but as the creator of Alexa, one of the most pervasive digital voice assistants on the market today. As an extension of Alexa, Amazon has become more than just a seller of other people’s products. It’s now a hardware maker (Fire Phone aside), having embarked on its boldest product play since the original Kindle when it decided to develop its own line of smart speakers to house its artificial intelligence software. Once again, the division responsible for this piece of hardware was Lab126, Amazon’s hardware arm that gave it the tools to dominate the e-reader market nearly a decade prior.
Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: supplying law enforcement with facial recognition surveillance tools;[154] forming cloud computing partnerships with the CIA;[155] luring customers away from the site's brick and mortar competitors;[156] placing a low priority on warehouse conditions for workers; participating in anti-unionization efforts; remotely deleting content purchased by Amazon Kindle users; taking public subsidies; claiming that its 1-Click technology can be patented; engaging in anti-competitive actions and price discrimination;[157] and reclassifying LGBT books as adult content.[158][159] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[160] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[161][162] The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[122] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[163]
Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[123]
Amazon lobbies the United States federal government and state governments on issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[208]
Foregoing private stores or other online alternatives, a large number of individuals and businesses prefer to sell through Amazon.com. With more than 95 million unique visitors each month, Amazon can be an ideal place for vendors looking to increase sales or simply unload items they no longer want or need. And because Amazon enjoys a generally positive reputation with its customers, the site can be a great place for sellers to build brand recognition for their businesses.
In 1999, Amazon first attempted to enter the publishing business by buying a defunct imprint, "Weathervane", and publishing some books "selected with no apparent thought", according to The New Yorker. The imprint quickly vanished again, and as of 2014 Amazon representatives said that they had never heard of it.[37] Also in 1999, Time magazine named Bezos the Person of the Year when it recognized the company's success in popularizing online shopping.[38]

If your new dress doesn't fit right or a gadget arrives broken, Amazon accepts returns on most sales within 30 days of delivery. In general, third-party sellers offer the same policy, although you'll usually have to pay for return shipping to the seller unless the seller advertises free returns, whereas Amazon often provides a prepaid shipping label for its own returns. The cost of the return may be subtracted from the refund if the item was returned for some other reason than Amazon's mistake.
From $0 to $120,000 in monthly sales, Beardbrand.com is as incredible a story as they come. This is a company that lives and breathes the brand they’ve created, selling beard care products, beard grooming kits and other beard related propaganda. The owner of Beardbrand.com says it’s his growth of such a unique, strong brand that’s made him so successful.

Given that trust, Amazon has only escalated up its expansion into more industries and markets over the years, with that expansion accelerating since the introduction of the first Amazon Echo speaker with Alexa a little less than four years ago. To fully comprehend just how big the company has grown over the last 25 years, we’ve put together a guide on every major sector, product category, and market Amazon has entered into either by developing its own products or services, or by acquiring an existing provider with an established position.


Amazon now has more than 100 private label brands, some without the name Amazon even remotely attached, for product categories like clothing, dog food, and furniture. Yet AmazonBasics, and the Amazon Essentials clothing brand, remain the company’s biggest weapons in its war against offline retail. Just as Walmart, Target, and other stores launched their own private label brands for virtually every product imaginable, the company has done the same. (In 2015, it also launched an official Etsy competitor in the form of Amazon Homemade.)
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Amazon was never going to be able to compete with Google’s YouTube in user-uploaded video content, and it didn’t have the social infrastructure of Facebook to become a destination where people discuss their lives and share videos from around the web. But what Amazon did have was the resources to purchase a company that was poised to outrun both Facebook and YouTube to a new type of business: live-streaming, in particular video games live-streaming. The pioneer of that market was Twitch, which Amazon purchased in 2014 for just shy of $1 billion.
Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[148] Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise goods on Amazon who order these goods direct from other competing websites but usually from other Amazon members. These meta sellers may have millions of products listed, have large transaction numbers and are grouped alongside other less prolific members giving them credibility as just someone who has been in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the marketplace these drop shippers have become more and more commonplace in recent years.[citation needed]
The company has also invested in a number of growing firms, both in the United States and Internationally.[67][68] In 2014, Amazon purchased top level domain .buy in auction for over $4 million.[69][70] The company has invested in brands that offer a wide range of services and products, including Engine Yard, a Ruby-on-Rails platform as a service company,[71] and Living Social, a local deal site.[72]
The legendary red logo that you’ll see on all of the products in our As Seen On TV shop is now recognizable Worldwide, and was originally designed by A.J. Khubani, CEO of Telebrands, a company that has sold hundreds of millions of ASTV products. The logo is actually unprotected, which turned out to be a good thing as it allowed the industry to explode. This means that anyone can use the AsSeenOnTV  logo on packaging and in trade without the risk of infringing on someone else’s trademark.
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