Yet despite having a hand in so many different industries, consumers largely trust Amazon with everything from their personal information and buying habits to the literal conversations they have in their own homes. According to a study The Verge conducted in partnership with consulting firm Reticle Research last year, Amazon is the most-liked and trusted technology brand by a wide margin. One likely explanation there is that the company has a strong relationship with its customers, thanks in part to its zealous commitment to low prices and a seemingly never-ending quest to make modern life more convenient.
A 2015 front-page article in The New York Times profiled several former Amazon employees who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated. Bezos responded by writing a Sunday memo to employees, in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.
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Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.
But one of the biggest differences between Cyber Monday and Black Friday remains: the style of shopping, says Vice President of PR and Events at Slickdeals, Regina Conway. “For example, we see more sitewide discounts or category-wide discounts on Cyber Monday, whereas Black Friday will often have very specific products such as electronics and home goods at deep, deep discounts,” she says. “However, more merchants have started advertising specific product deals on Cyber Monday and vice versa, so the holidays are starting to have more crossover.”
In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and pricing of its deliveries, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer." Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not public and that their contract has a reputation for being "a sweetheart deal".
Now when you shop with Amazon.com, a portion of your purchase will help support the work of the American Institute for Cancer Research. Through AmazonSmile, a website operated by Amazon, you can enjoy the same wide selection of products, low prices, and convenient shopping features as on Amazon.com. The difference is that when you shop on AmazonSmile, the AmazonSmile Foundation will donate 0.5% of the purchase price to AICR.
On July 5, 1994, Bezos initially incorporated the company in Washington State with the name Cadabra, Inc. He later changed the name to Amazon.com, Inc. a few months later, after a lawyer misheard its original name as "cadaver". In September 1994, Bezos purchased the URL Relentless.com and briefly considered naming his online store Relentless, but friends told him the name sounded a bit sinister. The domain is still owned by Bezos and still redirects to the retailer.
On January 22, 2018, Amazon Go, a store that uses cameras and sensors to detect items that a shopper grabs off shelves and automatically charges a shopper's Amazon account, was opened to the general public in Seattle. Customers scan their Amazon Go app as they enter, and are required to have an Amazon Go app installed on their smartphone and a linked Amazon account to be able to enter. The technology is meant to eliminate the need for checkout lines. Amazon Go was initially opened for Amazon employees in December 2016. In August 2018, the second Amazon Go store opened its doors.
Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: supplying law enforcement with facial recognition surveillance tools; forming cloud computing partnerships with the CIA; luring customers away from the site's brick and mortar competitors; placing a low priority on warehouse conditions for workers; participating in anti-unionization efforts; remotely deleting content purchased by Amazon Kindle users; taking public subsidies; claiming that its 1-Click technology can be patented; engaging in anti-competitive actions and price discrimination; and reclassifying LGBT books as adult content. Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon. Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products. The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle." In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.
Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, Mexico, Singapore, and Turkey. In 2016, Dutch, Polish, and Turkish language versions of the German Amazon website were also launched. Amazon also offers international shipping of some of its products to certain other countries.
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Aim for smaller products and travel deals. Some of the best buys on Cyber Monday will surprise you, from apparel to shoes to beauty products, says consumer and money saving expert Woroch. “It’s also a great day to shop for travel deals, specifically airfare sales,” she says. “Apple products and other electronics will be a good deal on this day too.”
Install a browser extension. Tools like Honey hang out quietly while you shop, combing the web for the lowest price on whatever you’re buying. “One tool that saves Honey members time and money is Droplist,” says Honey’s Parisi. “Droplist watches selected items, notifying shoppers when the price of an item drops below the amount initially chosen. Droplist monitors the price of the item for 30, 60, or 90 days and will automatically send an email when the price drops to the amount that was set.”
While sites like eBay and Craigslist allow you to list any item barring certain exceptions, Amazon asks that you find a similar product in its database. If you can’t find a similar product, Amazon has a procedure for creating a new product page. You should be aware, however, that new products often require additional approval from Amazon before listing can occur.
Amazon, seeing the obvious opportunity here, reportedly outbid none other than Google to become Twitch’s parent company three years later, with the AWS infrastructure a big part of why Twitch CEO Emmett Shear decided to take the deal. Now, four years later, Twitch has outlasted both YouTube and Facebook’s attempts to snatch away its market share and, given the popularity of titles like Epic Games’ Fortnite, has become an even more integral fixture of modern online life and youth culture. Amazon has more recently integrated Twitch into its Prime subscription, giving subscribers free games and complementary channel subscriptions.
Amazon, with its unfettered access to troves of valuable consumer and seller data, came upon a rather interesting business model around 2009, when it launched a private label division under the name AmazonBasics. It started first with the items the company noticed people most often purchased without thinking too hard about the brand name, like batteries and HDMI cables. But as The New York Times reported this past summer, this proved to be a way to fast track a fledgling product category into a massive money-making top seller — AmazonBasics’ AA batteries now outsell Duracell and Energizer on Amazon.com after just a few years.
Like on Black Friday, for online Cyber Monday shoppers, there’s no need to wake before the rooster crows. Honey’s Parsi says that for their users, spending peaked at 4 p.m. PST in Los Angeles and 11 p.m. EST in New York City last year. “On Cyber Monday, there is less pressure to get an early start because retailers are often better stocked online, where they store items in large warehouses—not on shop shelves with limited space—and can ship items from different locations to make up for shortfalls,” Palmer agrees. “Plus, many Cyber Monday sales actually start on Sunday.”
In March 2015, it was reported in The Verge that Amazon will be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.
You can save even more money by shopping with discounted gift cards. “Companies like CardCash and Raise offer gift cards up to fifty percent off, so a one-hundred-dollar gift card could be purchased for only fifty dollars,” says Conway of Slickdeals. “Some gift cards to popular merchants may be a lesser savings, but every dollar counts, especially if you're making a larger purchase.”
Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.
The Echo line and its Alexa assistant are Amazon’s avenues into our physical lives and our digital behaviors. With the data it collects, Amazon is able to better understand how we shop and how we want the devices of the future to listen, respond, and problem solve as if they were other human beings. Amazon has stiff competition in this space, primarily from Apple and Google, but its early investments in smart speakers and AI have helped Amazon overcome its absence in the key consumer markets like mobile, search, and social networks. As a result, Amazon has made early and tangible inroads in developing an ecosystem that customers will find increasingly hard to abandon down the line.
Amazon now has more than 100 private label brands, some without the name Amazon even remotely attached, for product categories like clothing, dog food, and furniture. Yet AmazonBasics, and the Amazon Essentials clothing brand, remain the company’s biggest weapons in its war against offline retail. Just as Walmart, Target, and other stores launched their own private label brands for virtually every product imaginable, the company has done the same. (In 2015, it also launched an official Etsy competitor in the form of Amazon Homemade.)
Amazon Studios, which was founded in 2010 to compete with Hulu and Netflix in original programming, has become a powerhouse in Hollywood, taking home both Emmys and Oscars and growing into a staple of the modern entertainment diet of many Americans. Rounding out its position in digital media is the FireTV streaming device, which Amazon first launched in 2014 to compete with Apple, Roku, and other set-top box makers. The product has since been shrunk into a skinny HDMI stick — Amazon still sells the box and now also a small, square-shaped Fire TV Cube — and it remains one of the best-selling consumer electronics devices on Amazon.com.
During Amazon's Cyber Monday Deals Week, you'll find the best deals on popular holiday products and gift items for a whole week, not just one day. Amazon is known for its incredible selection of merchandise, and for an entire week you can find deals in every category. Get free Amazon gift cards with select orders. To stay on top of the sales, download the Amazon mobile app, sign up for emails, like Amazon on Facebook and follow @amazondeals on Twitter.
The main con is obviously the cold, crowds, and chaos. But just because Black Friday traditionally means in-store shopping, doesn't mean that many retailers won't offer sales online. Last year, online sales hit 19.62 billion over the five-day period from Thanksgiving through Cyber Monday. So if you don't want to wake up in the middle of the night to battle crowds and wait in long lines, check with your favorite stores to see if you can do it all from the comfort of your home.
Before you can sell your goods on Amazon, you need to create a store through Seller Central. As a seller, you have the choice of creating either an individual or professional account. While individuals can list their goods for free, selling as a professional costs $39.99 a month plus additional fees based on the value of the final sale. Individuals typically pay $0.99 per item sold in addition to variable fees based on an item’s category.
Use apps to check prices in real-time. “The app ShopSavvy is really useful when you’re out shopping in stores because you can scan the barcode on items and see if there is a better deal elsewhere,” says Palmer of Nerdwallet. Woroch is also a fan of ShopSavvy, as well as Flipp, which provides circulars all in one place so you can quickly compare to plan your shopping trip strategically.
Use Cyber Monday to do shopping you would have otherwise done. One big benefit to Cyber Monday is that stores usually offer percent-off deals that apply across multiple product categories, so you can potentially get a discount on a wider array of items, says Palmer. “In addition to double digit discounts, it’s easy to find free shipping offers,” she adds.
In June 2017, Amazon announced that it would acquire Whole Foods, a high-end supermarket chain with over 400 stores, for $13.4 billion. The acquisition was seen by media experts as a move to strengthen its physical holdings and challenge Walmart's supremacy as a brick and mortar retailer. This sentiment was heightened by the fact that the announcement coincided with Walmart's purchase of men's apparel company Bonobos. On August 23, 2017, Whole Foods shareholders, as well as the Federal Trade Commission, approved the deal.
As Seen On TV is a generic nameplate for products advertised on television in the United States for direct-response mail-order through a toll-free telephone number. As Seen On TV advertisements, known as infomercials, are usually 30-minute shows or two-minute spots during commercial breaks. These products can range from kitchen, household, automotive, cleaning, health, and beauty products, to exercise and fitness products, books, or to toys and games for children. Typically the packaging for these items includes a standardized red seal in the shape of a CRT television screen with the words "AS SEEN ON TV" in white, an intentional allusion to the logo of TV Guide magazine.