With Prime Pantry, which also launched in 2014, Amazon honed its focus on competing with the Walmarts and pharmacies of the world by giving Prime subscribers an easy way to fill one giant box with household supplies and other nonperishable goods. In 2015, Amazon launched a home services arm for everything from house cleanings and oil changes to furniture assembly and theater installation.
Amazon has attracted widespread criticism for poor working conditions by both current employees, who refer to themselves as Amazonians, and former employees, as well as the media and politicians. In 2011, it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air, due to the company's concerns over theft. Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees. The company eventually installed air conditioning at the warehouse.